Anyone knows what happened to petesdoggear.com?

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Loki
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Anyone knows what happened to petesdoggear.com?

Postby Loki » Sun Sep 11, 2011 2:48 am

Hi,

A month ago I ordered a collar from petesdoggear.com and Loki and I have been waiting since. I have tried to contact them via the website and via this forum but have not succeeded. Anyone know what is going on? The collar is payed for so hopefully the is just some break in communication.

Andreas and Loki

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ellie@ny
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Re: Anyone knows what happened to petesdoggear.com?

Postby ellie@ny » Sun Sep 11, 2011 8:07 am

Did you try to msg her on FB? Hopefully nothings wrong with her!!!!!!!

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starrlamia
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Re: Anyone knows what happened to petesdoggear.com?

Postby starrlamia » Sun Sep 11, 2011 12:15 pm

a month isnt that long to wait for a custom collar, Noel is a member of this board so hopefully it's just a one off, she is totally awesome to deal with. Her forum name is Hoyden. I know she was in the hospital for a week at the end of july/beginning of august so she may be backed up a bit.

Zagari
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Re: Anyone knows what happened to petesdoggear.com?

Postby Zagari » Mon Sep 12, 2011 7:48 am

I bought a collar in June and one of the spots popped off. I contacted her on like June 9 and she said she sent me replacement spots. I've never recieved them and she has yet to get back to my numerous emails.

I'm very happy with the collar otherwise. It's nicely put together.

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Shanda
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Re: Anyone knows what happened to petesdoggear.com?

Postby Shanda » Mon Sep 12, 2011 10:01 pm

I emailed a few times a while back about a little leather harness. No reply, and I tried different addresses in case of junk filters. Gave up. :dunno:

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pitbullgirlbc
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Re: Anyone knows what happened to petesdoggear.com?

Postby pitbullgirlbc » Tue Sep 13, 2011 12:04 am

If you go on their facebook page many are having the same problem as you. Many are having to dispute with their credit card companies. After we saw that we decided not to place an order until we know for sure what is happening. People have paid in full and have not received their collars in months.

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afrikaPB
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Re: Anyone knows what happened to petesdoggear.com?

Postby afrikaPB » Tue Sep 13, 2011 2:21 am

I purchased a collar from her on short notice, asking it arrive within a few days. She had it overnighted out within two days. Just a rainbow nylon design, but still, she was awesome and quick with this particular product. This was in June of this year.
:dunno:

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Loki
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Re: Anyone knows what happened to petesdoggear.com?

Postby Loki » Tue Sep 13, 2011 8:22 am

Hmmmm I am still hoping it is a mishap but I would like to know how long I have to wait for my collar. At least then I know. I got a professional photo shoot on this week and was really hoping to get then new collar by then but I guess I have to start looking for plan B.

Knowing is much better than not knowing.

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Adrianne
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Re: Anyone knows what happened to petesdoggear.com?

Postby Adrianne » Tue Sep 13, 2011 10:21 am

Maybe try another company as a plan b?
Honestly sounds like she's having personal issues so I wouldn't hold my breath.

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ewwies
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Re: Anyone knows what happened to petesdoggear.com?

Postby ewwies » Tue Sep 13, 2011 11:40 am

Yeah, I think there is something else going on. She has always been on top with customer service. I'm currently waiting for a few collars and have had no luck with email. I'm not on FB anymore, so I havent been able to contact her there. Hope everything is ok!

Until the issues are sorted out I would also recommend going with another collar company. I've been ordering my fabric collars through collarmania... Lisa is wonderful to work with and her turn around time is fast!

Rebecca from Ella's lead is also a pleasure to order from. I have only ordered leads but she makes some very pretty leather collars!

Ive ordered a leather safety slip collar and a 2' leash from Paco Collars and they were awesome & fast too!

Ive been working with Chelsea from Custom Canine Collars lately with biothane products and I couldnt be happier! She also makes leather products too!

So as you can see there are plenty of options out there!

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Re: Anyone knows what happened to petesdoggear.com?

Postby pblove » Wed Oct 05, 2011 10:18 am

did you ever get your collar?

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starrlamia
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Re: Anyone knows what happened to petesdoggear.com?

Postby starrlamia » Wed Oct 05, 2011 11:37 am

it must be something in the air because im having the same problem with collar shop.

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WackyJacki
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Re: Anyone knows what happened to petesdoggear.com?

Postby WackyJacki » Wed Oct 05, 2011 12:19 pm

starrlamia wrote:it must be something in the air because im having the same problem with collar shop.


I would appreciate it if you would contact me directly if there is an issue rather than drag my name through the mud. Thanks.

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starrlamia
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Re: Anyone knows what happened to petesdoggear.com?

Postby starrlamia » Wed Oct 05, 2011 1:07 pm

WackyJacki wrote:
starrlamia wrote:it must be something in the air because im having the same problem with collar shop.


I would appreciate it if you would contact me directly if there is an issue rather than drag my name through the mud. Thanks.

I did actually on September 13th, an email or message would have sufficed explaining why my order on August 5th hasnt been shipped yet, rather then accusing me of being snarky and refunding with only an explanation of "not getting involved in silly drama", people post asking if anyone else has heard anything, I hadnt, so posting seemed like a good idea.

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ProudMommy77
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Re: Anyone knows what happened to petesdoggear.com?

Postby ProudMommy77 » Wed Oct 05, 2011 1:10 pm

starrlamia wrote:, people post asking if anyone else has heard anything, I hadnt, so posting seemed like a good idea.


ummmmmmm...well, I think it was more about Pete's Dog Gear, and not the Collar Shop.


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