I've used petairways and they provided very good service. Not exactly, perfectly what I wanted, but it was perfectly good and the dogs arrived on time, in good shape, were cared for and walked while they waited to be picked up, were clean, no problems at all. None whatsoever. They provide the crates, (wish they'd told me I didn't have to provide them,) and did not allow a leash or collar to go with the dogs so they arrive essentially naked with a slip lead. If you are on a petairways route, I would recommend them. It is a great and much needed alternative to cargo shipping on a major airline and could save you days of driving.